Google IT Support Professional Certificate from Coursera

Google IT Support Professional Certificate

Google IT Support Professional Certificate from Coursera

The IT Support Professional Certificate, developed by Google and hosted on Coursera, can help you become ready for an entry-level job in IT support in eight to 12 months. No experience is necessary.

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About the Google IT Support Professional Certificate

A couple of years ago, the highly acclaimed Google IT Support Professional Certificate program was released. Thousands of interested learners have already signed up to jump-start their careers in IT. This program helps you get ready for a job in IT support in as little as eight weeks without any prior experience needed. With this certificate, you will be able to communicate effectively with your fellow workers and customers and be prepared for more complex IT roles. It can open up countless opportunities for you, both in your current job and for advancement in your career.

The IT Support Professional Certificate, developed by Google and hosted on Coursera, can help you become ready for an entry-level job in Information Technology (IT) support position in eight to 12 months. No experience is necessary to begin. Therefore it's excellent for the complete beginner looking for a great new opportunity.

This Google IT support professional certificate program introduces you to troubleshooting and customer service, networking, operating systems, system administration, automation, and security — all the fundamentals of IT support critical for success in the workplace. In this course, you'll engage with a dynamic mix of hands-on labs and interactive assessments, all developed by Googlers. And, throughout the program, you'll hear directly from Googlers whose own foundation in IT support served as a jumping-off point for their careers.

Program Overview

A job in IT can mean in-person or remote help desk work in a small business or at a global company like Google. This 5-course certificate, developed by Google, includes an innovative curriculum designed to prepare you for an entry-level IT support role. The program is part of Grow with Google, a Google initiative to help create economic opportunities for all.


Upon completion of the certificate, you can share your information with top employers like Cognizant, GE Digital, Hulu, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, Veterans United Home Loans, Walmart and their subsidiaries, and of course, Google. You can also earn a CompTIA and Google dual credential when completing the Google certificate and passing the CompTIA A+ certification exams.

The program will introduce you to troubleshooting, customer service, networking, operating systems, system administration, and security through a mix of video lectures, quizzes, and hands-on labs and widgets. You'll hear from Googlers with unique backgrounds whose own foundation in IT support served as a jumping-off point for their careers. By dedicating approximately 5 hours a week, you can complete the program in under six months. Completing the program can earn you up to 12 college credits, the equivalent of 4 associate degree-level courses.

Applied Learning Project

Through this Professional Certificate program, you'll have access to various hands-on assessments that will help you simulate many of the experiences of IT support critical for success in the workplace.

Examples of virtual assessments include Assembling a Computer, Networking simulation, Writing Effective Support Documentation, Routing Paths and Subnets, Wireless Networking, Device Software Management, Public Key, or Asymmetric Encryption, Incident Handling, among many other hands-on learning applications.

How much does Google IT Support Professional Certificate Cost?

The costs associated with the Google IT Support Professional program are relatively affordable. Coursera allows you a 7-Day free trial (you can cancel within that timeframe without fear of penalty) for you to test drive the program and see if it is right for you. After the 7-day trial, it is $49 a month to complete the program. The monthly fee gives you an incentive to focus and finish the courses as soon as possible. We highly recommend you start the program when you are ready and set aside the appropriate amount of time to study and complete the program in short order. Hence, you are not unnecessarily paying for time when you are idle. The goal is to start and get Certified!

There are 5 Courses for the Google IT Support Certificate

Technical Support Fundamentals

This course is the first of a series that aims to prepare you for an entry-level IT Support Specialist role. In this course, you'll be introduced to the world of Information Technology, or IT. You'll learn about IT's different facets, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course gives an overview of what's to come in this certificate program.

By the end of this course, you'll be able to:

  • understand how the binary system works
  • assemble a computer from scratch
  • choose and install an operating system on a computer
  • understand what the Internet is, how it works, and the impact it has on the modern world
  • learn how applications are created and how they work under the hood of a computer
  • utilize standard problem-solving methodologies and soft skills in an Information Technology setting

The Bits and Bytes of Computer Programming

This course is designed to provide a complete overview of computer networking – everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.

By the end of this course, you'll be able to:

  • describe computer networks in terms of a five-layer model
  • understand all of the standard protocols involved with TCP/IP communications
  • grasp powerful network troubleshooting tools and techniques
  • learn network services like DNS and DHCP that help make computer networks run
  • understand cloud computing, everything as a service, and cloud storage

Operating Systems and You: Becoming a Power User

In this course — through a combination of video lectures, demonstrations, and hands-on practice — you'll learn about the main components of an operating system and how to perform critical tasks like managing software and users and configuring hardware.

By the end of this course, you'll be able to:

  • navigate the Windows and Linux filesystems using a graphical user interface and command-line interpreter
  • set up users, groups, and permissions for account access
  • install, configure, and remove software on the Windows and Linux operating systems
  • configure disk partitions and filesystems
  • understand how system processes work and how to manage them
  • work with system logs and remote connection tools
  • utilize operating system knowledge to troubleshoot common issues in an IT Support Specialist role

System Administration and IT Infrastructure Systems

This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that's responsible for maintaining reliable computer systems in a multi-user environment. You'll learn about the infrastructure services that keep all organizations, big and small, up and running in this course. We'll deep dive into cloud systems so that you'll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You'll also learn how to manage and configure servers and use industry tools to manage computers, user information, and user productivity. Finally, you'll learn how to recover your organization's IT infrastructure in the event of a disaster.

By the end of this course, you'll be able to:

  • utilize best practices for choosing hardware, vendors, and services for your organization
  • understand how the most common infrastructure services that keep an organization running work and how to manage infrastructure servers
  • understand how to make the most of the cloud for your organization
  • manage an organization's computers and users using the directory services, Active Directory, and OpenLDAP
  • choose and manage the tools that your organization will use
  • backup your organization's data and know-how to recover your IT infrastructure in the case of a disaster
  • utilize systems administration knowledge to plan and improve processes for IT environments

IT Security: Defense against the digital dark arts

This course covers a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can show up. This course will give you some background regarding encryption algorithms and how they're used to safeguard data. You will then dive into the “three A's” of information security: authentication, authorization, and accounting. This course will also cover network security solutions, ranging from firewalls to Wifi encryption options. The course is rounded out by putting all these elements together into a multi-layered, in-depth security architecture, followed by recommendations on integrating a culture of security into your organization or team.

By the end of this course, you'll understand:

  • how various encryption algorithms and techniques work as well as their benefits and limitations
  • different authentication systems and types
  • the difference between authentication and authorization
  • how to evaluate potential risks and recommend ways to reduce risk
  • best practices for securing a network
  • how to help others to grasp security concepts and protect themselves.

Benefits for Information Technology job seekers

  • Get a Shareable Certificate upon completion that you can share with potential employers and on LinkedIn.
  • Beginner Level – No experience is necessary to start this certificate.
  • Study on your time. You can do these classes to meet your schedule.
  • With affordable programs and a 7-day free trial, financial aid is available.

Advantages of the Google IT Support Certificate Program

With the use of an IT support professional certificate, you will acquire skills that will be useful in practically any company setting. The certification contains four main advantages that Google recognizes and uses to help make its course more valuable to its students. First, it demonstrates to Google and other potential employers that you are equipped with the necessary knowledge to handle various IT matters. Together with your high school diploma or GED, this certification can lead to improved chances of being hired, even during tough economic times.

Another advantage of the IT support training program is that it helps you prepare yourself for the certification exams to follow. With the certificate, you will gain experience by participating in a set number of hands-on labs, video lectures, and tutorials. These labs will be divided between classes and courses to be independent and specific to the certification exams. This will allow you to study for the exams ahead of time so that when they come, you will be ready to maximize your knowledge.

Google IT support professional certificate program training also enables learners to learn from experts. Through online videos and live chats, learners get the opportunity to work with a professional trainer. This will allow you to ask questions and receive answers.  If you get stuck with a particular question or find the course materials confusing, you can immediately speak to an expert for help. This will significantly reduce the time spent on reviewing material and the risk of forgetting key concepts.

By learning how to apply technical knowledge through hands-on application, you can ensure that you have mastered the principles needed for a successful future. Many individuals fail to achieve success in their careers solely because they lack the knowledge necessary to achieve success. With the IT support professional certificates, you can ensure that you will not be one of these individuals. You can improve your knowledge by attending online training classes, participating in live chats, and following professional certificates to ensure that you can receive the skills and knowledge you need to succeed in your new career.

How much does Google IT support make?

Nearly every company whose employees use computers needs IT Support professionals. The majority of IT support positions do not require a college degree, but they require prior experience.  This certificate will give learners the training and knowledge they need to get a job in tech. The positions available for this skill set include help desk technician, systems analyst, support specialist, database administrator, IT technician, computer user specialist, and many more.  According to Glassdoor, the median salary range is $52,211 to $99,500 on the high end of the spectrum.

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